Contact / Support

Effective Date: 30 August 2026 Lyntrix Media Pvt. Ltd. aims to provide users with accessible channels for service-related questions, complaints and grievances. 1. Support Users may contact support regarding: Account issues; Campaign issues; Credit balances; Payments; Reimbursements; Technical problems; Testing participation; Data-related requests. Users should provide sufficient information to allow the Company to investigate the matter. 2. Grievance Officer Grievance Officer: Nilofar Sultana The Grievance Officer may handle complaints relating to: Privacy; Data processing; Platform conduct; User grievances; Policy violations; Other matters requiring escalation. 3. Complaint Information A complaint should, where applicable, include: User name; Registered email; Campaign ID; Transaction reference; Description of the issue; Relevant supporting documents. Users should not send passwords, complete card numbers, CVV numbers or other unnecessary confidential credentials. 4. Acknowledgement The Company will endeavour to acknowledge complaints within a reasonable period and will investigate them based on the information available. 5. Resolution The Company may: Request additional information; Investigate account records; Review campaign records; Review payment records; Correct an error; Reject an unsupported claim; Suspend activity where necessary; Provide an appropriate resolution. 6. Payment Disputes Payment-related issues should first be reported with the relevant transaction reference. Where a payment provider is involved, resolution may also depend on the provider's processing timelines and applicable rules. 7. Privacy Complaints Privacy-related complaints will be handled according to the Privacy Policy and applicable data-protection requirements. 8. Fraud and Security Reports Users should promptly report suspected: Account compromise; Unauthorised access; Fraud; Payment abuse; Data misuse; Security vulnerabilities. The Company may temporarily restrict accounts or transactions where necessary to protect users and the platform. 9. No Retaliation Users may raise genuine complaints without being penalised merely for making a legitimate complaint. However, knowingly false, malicious or abusive complaints may result in appropriate action. 10. Changes This Policy may be updated when required by changes to the platform, law, regulation or operational requirements. 11. Company Lyntrix Media Pvt. Ltd. The Company's current support contact details should be maintained in the platform's Contact/Support section and kept updated by the administrator.