Privacy Policy

Effective Date: 30 August 2026 Lyntrix Media Pvt. Ltd. (“Lyntrix Media”, “Company”, “we”, “us” or “our”) operates a digital platform that facilitates product testing, consumer feedback, campaign management, marketplace-related research, reimbursements and related business services. This Privacy Policy explains how we collect, use, process, store and protect information relating to clients, buyers/testers, mediators and other users of our platform. By registering for or using our platform, you acknowledge that you have read and understood this Privacy Policy. 1. Information We Collect Depending on your role and activities, we may collect: Name Email address Mobile/contact number Company or business name GST-related information where applicable Registered/business information provided by clients Account credentials and authentication information Campaign information Product information Order-related information Order IDs and purchase information Delivery or purchase confirmation information Product testing information Consumer feedback and opinions Uploaded photographs, screenshots or documents Payment and transaction information Credit balance and credit ledger information Reimbursement information Support communications IP address Device and browser information Login information Platform activity and audit logs Information required for fraud prevention, security and compliance. We only seek information reasonably necessary for the relevant service, operational purpose, security requirement or legal obligation. 2. How We Use Information We may use information to: Create and manage user accounts. Verify users. Process campaigns. Facilitate product testing. Match campaigns with eligible participants. Verify purchases and deliveries where required. Process legitimate reimbursements. Maintain credit balances and transaction records. Prevent fraud, abuse and manipulation. Investigate suspicious activity. Provide customer support. Communicate service-related information. Maintain operational and financial records. Improve our platform and services. Comply with applicable laws and lawful governmental requests. Enforce our Terms and Policies. We do not use consumer information for purposes unrelated to the services without an appropriate lawful basis. 3. Consumer Feedback Feedback submitted by a buyer/tester may be used for legitimate product research, consumer insight, quality analysis and campaign reporting. Unless otherwise expressly agreed or legally required, feedback is not intended to represent a guaranteed public review, rating, endorsement or recommendation. Participation does not create any entitlement to submit a positive opinion. 4. Payment Information Payments may be processed through authorised payment service providers. We may receive transaction-related information such as: Transaction reference; Amount; Status; Date/time; Payment method information supplied by the payment provider. We generally do not store complete card numbers, CVV numbers or other sensitive payment credentials on our own systems unless specifically required and lawfully permitted. 5. Sharing Information Information may be shared with: Service providers; Payment processors; Cloud and hosting providers; Authentication providers; Communication providers; Fraud and security service providers; Professional advisers; Auditors; Government authorities where legally required; Relevant parties participating in a campaign where necessary for service delivery. We do not sell personal information as a commercial product. 6. Data Security We implement reasonable technical and organisational safeguards designed to protect information against: Unauthorised access; Unauthorised disclosure; Loss; Misuse; Alteration; Destruction. No online system can guarantee absolute security. Users are responsible for protecting their passwords and account credentials. 7. Data Retention We retain information for as long as reasonably necessary for: Providing services; Maintaining transaction records; Resolving disputes; Fraud prevention; Accounting; Legal compliance; Regulatory requirements; Enforcing agreements. When information is no longer required, we may delete, anonymise or securely dispose of it subject to applicable legal requirements. 8. User Rights and Requests Subject to applicable law, users may request information regarding their personal data and may request correction of inaccurate information. Requests should be submitted through the Company's designated support/grievance channel. 9. Children's Information The platform is not intended for children. Users must not register or participate where they are legally incapable of entering into the applicable agreement. 10. Third-Party Services Our platform may integrate with third-party services. Their processing of information may be governed by their own privacy policies. Users should review applicable third-party terms where appropriate. 11. Policy Changes We may update this Privacy Policy from time to time. The updated version will be published on the platform with the revised effective date. 12. Contact For privacy-related questions or requests, users may contact us through the support/grievance contact details published on the platform.