Refund / Cancellation Policy

Effective Date: 30 August 2026 This Refund & Cancellation Policy applies to payments, credits, campaigns, services and eligible product reimbursements processed through Lyntrix Media Pvt. Ltd. 1. Service Payments Unless otherwise required by applicable law, service payments made to Lyntrix Media are non-refundable once the relevant service, campaign setup, allocation or processing has commenced. 2. Purchased Credits Credits purchased for use on the platform are non-refundable once purchased, except where a refund is required under applicable law or expressly approved by the Company. Credits represent prepaid service entitlement within the platform and are not cash, deposits, securities or transferable monetary instruments. 3. Credit Validity Purchased or allocated credits are valid for 6 months from the date of credit issuance, unless a different validity period is expressly stated for a particular promotional or contractual arrangement. Expired credits may not be restored unless required by applicable law or expressly approved by the Company. 4. Product Reimbursement Where a campaign legitimately requires a buyer/tester to purchase a specified product for testing purposes, the eligible product amount may be reimbursed only after the Company verifies the applicable requirements. Reimbursement may require verification of: Campaign eligibility; Order information; Purchase; Delivery; Required testing activity; Required evidence; Compliance with campaign conditions. 5. Product Not Purchased If the buyer/tester does not purchase the required product, no product reimbursement is payable. Where a buyer/tester was allocated to a legitimate campaign but the purchase was not completed, the relevant product amount may remain unspent and may be handled according to the campaign's cancellation or allocation rules. 6. No Refund for Unqualified Activity No reimbursement will be made where: The purchase cannot be verified; The order is cancelled; The order is returned where the campaign requires retention/testing; Evidence is fraudulent or altered; The participant violates campaign conditions; The participant is ineligible; The activity is duplicated; The transaction is otherwise determined to be invalid. 7. Cancellation by Client A client may request campaign cancellation. Cancellation does not automatically create a right to refund purchased credits or service fees. Any unused campaign allocation will be handled according to the applicable campaign and credit rules. 8. Rejected Campaigns Where a campaign is rejected before activation and the platform has reserved or deducted credits specifically for that campaign, the applicable credits may be restored according to the platform's credit-ledger rules. A rejected campaign does not create a product reimbursement obligation for buyers/testers. 9. Fraudulent or Abusive Claims The Company may suspend reimbursement and investigate claims involving: False orders; Fake documents; Manipulated screenshots; Duplicate claims; Misrepresentation; Collusion; Account sharing; Artificial activity. 10. Processing Time Approved reimbursements are generally processed within the timeframe communicated for the relevant campaign or transaction, subject to payment-provider processing times and verification requirements. 11. Statutory Rights Nothing in this Policy limits any non-waivable rights available to a user under applicable law. 12. Contact Refund or reimbursement queries should be submitted through the platform's support channel with the relevant campaign and transaction information.