Terms & Conditions

1. Agreement These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "you" or "your") and Lyntrix Media Pvt. Ltd. ("Lyntrix Media", "Company", "we", "us" or "our"). Lyntrix Media Pvt. Ltd. is engaged in marketing and related services and may operate technology-enabled services for consumer research, product testing, campaign coordination, collection of genuine consumer feedback and related marketing activities. By creating an account, accessing the Platform, purchasing credits, submitting information, creating or participating in a campaign, or using any Platform service, you acknowledge that you have read, understood and agreed to these Terms and the policies incorporated into them. If you do not agree to these Terms, you must not access or use the Platform. 2. Eligibility and Account Information You must provide accurate, complete and current information when creating or using an account. You must have the legal capacity required under applicable law to enter into these Terms. The Company may request identity, business, contact, transaction or other information where reasonably necessary for verification, compliance, fraud prevention, campaign administration or payment processing. You must not knowingly provide false, misleading, incomplete or fraudulent information. You are responsible for keeping your account information accurate and updated. 3. Nature and Purpose of the Platform The Platform facilitates legitimate: consumer product testing; consumer research; collection of genuine product experiences; campaign administration; participant coordination; campaign-related communications; research feedback collection; campaign credit management; and related marketing services. The Platform is not a marketplace-review manipulation service. Nothing on the Platform authorises, requires or guarantees: a positive review; a positive rating; a favourable opinion; a particular review sentiment; publication of a review; modification of an existing review; removal of a negative review; creation of fake orders; creation of fake accounts; fabricated consumer experiences; manipulation of rankings; manipulation of ratings; manipulation of marketplace search results; or any activity designed to circumvent a third-party platform's rules. 4. Genuine Consumer Experience Where a campaign involves product testing, the participant must form their own genuine opinion based on their actual experience with the product. Any feedback submitted through the Platform must be truthful and based on the participant's actual experience. The Company does not require or permit participants to provide a predetermined rating, sentiment, score or conclusion. A participant may provide negative, neutral or positive feedback. A Client must not reject, penalise, withhold legitimate participation benefits or otherwise discriminate against a participant solely because the participant's genuine feedback is negative or unfavourable. 5. Separation of Testing and Public Reviews Product testing and research feedback conducted through the Platform are separate from any public review or rating a participant may independently choose to provide on a third-party platform. Participation in a testing campaign does not create an obligation to publish a public review. No credit, reimbursement, payment, discount, benefit or other consideration provided through the Platform may be conditioned on: posting a public review; posting a positive review; posting a particular rating; changing a review; removing a review; maintaining a particular rating; or providing a particular sentiment. The Company does not buy, sell or guarantee public reviews or ratings. Users must independently comply with the rules applicable to any third-party platform they use. 6. Third-Party Platform Compliance Campaigns may involve products or activities associated with third-party marketplaces, social networks, websites or other services. Users must comply with the applicable terms, policies, community guidelines, seller rules, buyer rules, review policies and other requirements of those third parties. Where a third-party platform prohibits an activity, the Company may prohibit that activity through the Platform even where the activity would otherwise be technically possible. Nothing in these Terms is intended to override, replace or restrict a third-party platform's independent policies. The Company does not represent that it is an agent, representative, partner or authorised service provider of any third-party platform unless expressly stated in writing. Third-party platforms may independently suspend accounts, remove content, restrict transactions or take other enforcement actions. The Company does not guarantee any third-party platform outcome. 7. Campaign Creation Clients may create or submit campaigns through the Platform. A campaign may contain: campaign identifier; product information; product URL; marketplace or sales channel information; requested testing slots; participant requirements; testing instructions; eligibility requirements; campaign deadlines; applicable credit requirements; reimbursement conditions; and other campaign-specific requirements. Campaign creation does not automatically make a campaign active. Campaigns may be subject to administrative review, verification and approval. The Company may approve, reject, suspend, modify or discontinue a campaign where reasonably necessary for legal, policy, operational, fraud-prevention, technical or risk-management reasons. 8. Campaign Approval Campaign approval is subject to the Company's internal verification and eligibility procedures. Approval does not guarantee: completion of all requested testing slots; participant availability; product sales; consumer satisfaction; positive feedback; public reviews; ratings; marketplace rankings; conversion rates; revenue; or any other commercial outcome. The Company may request additional information or documentation before approving or activating a campaign. 9. Campaign Instructions Campaign instructions must be lawful, accurate and consistent with these Terms. A Client must not include instructions requiring or encouraging participants to: provide a predetermined review; provide a predetermined rating; publish a positive review; conceal a negative experience; change or remove an existing review; create a fake order; fabricate evidence; create multiple accounts for manipulation; misrepresent product usage; or circumvent a third-party platform's policies. The Company may remove or modify non-compliant campaign instructions and may suspend or reject campaigns containing prohibited instructions. 10. Credits The Platform may operate a credit-based system for campaign services. Unless otherwise specified: 1 credit has a campaign service value of ₹100; Amazon: 1 slot = 1 credit; Flipkart: 1 slot = 0.5 credit; Meesho: 1 slot = 0.5 credit. The applicable conversion displayed by the Platform for a campaign shall govern that campaign. Credits are Platform service credits. Credits are not: bank deposits; prepaid payment instruments; electronic money; securities; investments; cryptocurrency; transferable monetary balances; or a cash-equivalent instrument. Credits may only be used for eligible Platform services and cannot be independently sold, transferred, exchanged or redeemed for cash except where required by applicable law. 11. Credit Validity Credits are valid for 6 months from the applicable issuance date, unless a different validity period is expressly displayed at the time of issuance. Expired credits may become unavailable for use. Users are responsible for monitoring their available credits and applicable expiry dates. The Company may maintain an electronic ledger recording credit additions, deductions, refunds, adjustments, expiry and other credit transactions. 12. Credit Ledger The Platform's credit ledger is the authoritative record of credit transactions. Where applicable, a ledger transaction may contain: Client account; campaign ID; transaction type; credits added; credits deducted; reason; timestamp; and transaction or reference identifier. The Company will take reasonable measures to prevent duplicate credit deductions. Repeated administrative actions must not independently result in duplicate deduction where the underlying campaign transaction has already been processed. 13. Campaign Credit Deduction Where a campaign requires credits, the applicable amount may be reserved or deducted in accordance with the campaign's funding and approval status. For an approved and funded campaign, the applicable credit requirement may be deducted from the Client's available balance. The Company may prevent campaign approval where sufficient credits are not available unless an expressly authorised administrative mechanism permits otherwise. Rejected campaigns must not consume credits as active campaigns. Where credits were previously reserved or deducted and the applicable campaign is rejected, the Company may restore or release the applicable credits in accordance with the Platform's ledger rules. 14. Payments Payments for Platform services and credits may be processed through third-party payment service providers. Users must use lawful and authorised payment methods. Users must not: use stolen payment instruments; use unauthorised payment accounts; submit fraudulent transactions; manipulate payment information; attempt to obtain unauthorised refunds; misuse chargeback procedures; or conduct transactions unrelated to the services actually purchased. The Company may suspend or investigate transactions where fraud, unauthorised use, payment abuse or other suspicious activity is reasonably suspected. Payment processing is also subject to the applicable payment processor's terms and requirements. 15. Refund and Cancellation Credits purchased through the Platform are non-refundable once purchased, except where a refund is required under applicable law or expressly provided under the Platform's Refund / Cancellation Policy. Unused credits do not automatically become refundable. Where a campaign involves a Buyer/Tester purchasing a product for genuine product testing, only the eligible product amount may be considered for reimbursement where the Buyer/Tester did not purchase the product and therefore did not complete the applicable testing activity, subject to campaign rules, verification and applicable law. Service fees, platform charges and purchased credits are not refundable merely because: a User changes their mind; a User does not use the credits; a campaign does not achieve the expected result; a User does not complete a campaign; a User does not receive a preferred commercial outcome; or a User is dissatisfied with campaign performance. No reimbursement is conditional upon posting, modifying, maintaining or removing a public review or rating. Detailed rules are provided in the Refund / Cancellation Policy. 16. Buyer / Tester Participation A Buyer/Tester must: provide accurate information; use only their authorised account; participate genuinely; follow applicable campaign instructions; purchase or obtain the relevant product through the permitted process; genuinely test or use the product where required; provide truthful testing information; submit genuine supporting documentation; meet applicable deadlines; and comply with applicable third-party platform rules. A Buyer/Tester must not participate solely to obtain an improper reimbursement or benefit. 17. Buyer / Tester Evidence Where evidence is required, it must be genuine and relate to the relevant transaction or testing activity. Evidence must not be: fabricated; altered to misrepresent facts; copied from another participant; generated for a transaction that did not occur; submitted using another person's identity; or otherwise misleading. The Company may request additional evidence where reasonably necessary to verify a campaign. 18. Public Reviews and Ratings No User is required to publish a review or rating as a condition of participating in product testing. No User may be instructed to provide a particular rating or sentiment. Users must not: sell reviews; buy reviews; create reviews for products they did not genuinely experience; create reviews on behalf of another person; manipulate ratings; coordinate fraudulent review activity; alter reviews in exchange for benefits; or use the Platform to circumvent review policies. Any public review or rating independently posted by a User remains subject to the rules of the platform on which it is published. 19. Mediators Mediators may assist with campaign coordination and operational activities authorised by the Company. Mediators must: use their authorised accounts; maintain accurate records; upload genuine documentation; protect Client and Buyer/Tester information; avoid manipulating records; avoid creating fraudulent orders or evidence; not impersonate Users; not disclose confidential information without authorisation; and follow all applicable Platform policies. A Mediator has no authority to bind the Company unless expressly authorised. 20. Client Responsibilities Clients are responsible for the accuracy, legality and completeness of campaign information they provide. Clients must not use the Platform to: manipulate marketplace rankings; create fraudulent orders; obtain fake reviews; require predetermined ratings; fabricate consumer experiences; suppress genuine negative feedback; manipulate public ratings; evade third-party restrictions; deceive consumers; conduct unlawful activities; or obtain an improper commercial advantage through fraudulent activity. Clients are responsible for ensuring that their products and campaign instructions comply with applicable laws and third-party platform requirements. 21. Prohibited Activities Users must not: create fraudulent or duplicate accounts; impersonate another person or entity; provide false identity or business information; create fraudulent orders; fabricate purchase evidence; fabricate delivery evidence; fabricate testing evidence; fabricate consumer feedback; manipulate reviews or ratings; require predetermined ratings or sentiments; compensate someone in exchange for a public review; require a review as a condition of reimbursement; request a participant to alter or remove a review in exchange for a benefit; circumvent third-party platform policies; use bots or automated systems to abuse the Platform; attempt unauthorised access; interfere with Platform security; upload malicious software or harmful code; scrape or systematically extract Platform data without permission; misuse personal information; commit payment fraud; engage in money laundering or other financial misconduct; use the Platform for unlawful activity; or assist another person in carrying out any prohibited activity. 22. Fraud Prevention and Verification The Company may conduct reasonable verification, monitoring and investigation activities to detect: fraudulent accounts; duplicate accounts; suspicious transactions; fabricated documentation; abnormal campaign behaviour; payment abuse; reimbursement abuse; manipulated testing activity; and other misuse of the Platform. Where suspicious activity is detected, the Company may temporarily restrict transactions, hold relevant processing, suspend campaign participation, request additional documentation or suspend an account, subject to applicable law. 23. Account Security Users are responsible for maintaining the confidentiality of their credentials. Users must notify the Company promptly if they suspect: unauthorised access; credential compromise; account takeover; fraudulent activity; or other security incidents. Users must not knowingly share credentials in a manner that creates security or compliance risks. The Company may suspend an account where reasonably necessary to protect the Platform, User or third parties. 24. Privacy and Personal Information Personal information is processed in accordance with the Platform's Privacy Policy. Depending on the User's role and campaign, information may include: identity information; contact information; account information; campaign information; order information; product information; payment-related information; uploaded documents; testing information; communications; and technical or security information. Users must not upload another person's personal information without appropriate authority or lawful basis. 25. User Content Users may submit text, images, documents, feedback, testing information and other materials ("User Content"). Users retain applicable rights in their User Content. By submitting User Content, the User grants the Company a limited, non-exclusive right to store, process, review, analyse and use that content to the extent reasonably necessary for: operating the Platform; administering campaigns; providing services; verifying activity; preventing fraud; resolving disputes; maintaining security; complying with legal obligations; and conducting legitimate research and service-improvement activities. Any use of User Content beyond these purposes will be subject to the applicable Consent & Content Usage Policy and applicable law. 26. Intellectual Property The Platform, software, interface, branding, logos, designs, databases, documentation and other Company materials are owned by or licensed to Lyntrix Media Pvt. Ltd., unless otherwise stated. Users receive a limited, non-exclusive, non-transferable right to use the Platform for its intended purpose. Users must not copy, reproduce, modify, reverse engineer, distribute, sell, sublicense or commercially exploit Company intellectual property except where expressly permitted by law or by written authorisation. 27. Third-Party Services The Platform may use third-party services including payment processors, hosting providers, communication services, analytics providers and external marketplaces. Third-party services operate independently and may have their own terms, policies and privacy practices. The Company does not control the availability, decisions, policies or actions of third-party services. 28. Platform Availability The Company will make reasonable efforts to maintain Platform availability. However, uninterrupted or error-free operation is not guaranteed. The Platform may temporarily become unavailable due to: maintenance; upgrades; technical failures; security incidents; infrastructure problems; third-party outages; internet failures; or circumstances beyond the Company's reasonable control. 29. Suspension and Termination The Company may suspend, restrict or terminate an account or campaign where it reasonably believes that a User: violated these Terms; violated a campaign requirement; violated applicable law; violated a third-party policy; engaged in fraud or abuse; submitted false information; created a security risk; or otherwise created material risk to the Platform, Company or other Users. Where appropriate, the Company may request clarification or supporting documentation before taking final action. Termination does not remove obligations that are intended by their nature to survive termination. 30. No Guarantee of Commercial Results The Company does not guarantee: sales; revenue; product rankings; marketplace visibility; review volume; ratings; conversion rates; customer acquisition; testing completion; feedback volume; campaign performance; or any particular commercial outcome. Participation in a campaign does not guarantee any public review, rating or marketplace result. 31. Third-Party Decisions The Company does not control decisions made by independent marketplaces, payment providers, social networks, regulators or other third parties. A third party may independently: reject a transaction; remove content; restrict an account; suspend an account; change its policies; change its technical systems; or take enforcement action. The Company is not responsible for such independent decisions except to the extent liability cannot lawfully be excluded. 32. Disclaimer To the maximum extent permitted by applicable law, the Platform is provided on an "as available" basis. The Company does not warrant that: the Platform will always be available; the Platform will be error-free; all campaigns will be completed; all submitted information will be accepted; third-party platforms will permit associated activity; or a campaign will achieve a particular result. Nothing in these Terms excludes statutory rights or protections that cannot legally be excluded. 33. Limitation of Liability To the maximum extent permitted by applicable law, Lyntrix Media Pvt. Ltd. shall not be liable for indirect, incidental, special, consequential or punitive losses arising from use of the Platform. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. Where liability may lawfully be limited, the Company's liability shall be limited to the maximum extent permitted by applicable law and, where legally permissible, to the amount actually paid by the User to the Company for the specific service giving rise to the claim. 34. Indemnification To the extent permitted by applicable law, a User agrees to indemnify and hold harmless Lyntrix Media Pvt. Ltd., its directors, officers, employees and authorised representatives against claims, losses, liabilities, damages, costs and expenses arising from: violation of these Terms; unlawful or fraudulent activity; infringement of third-party rights; misuse of the Platform; false information supplied by the User; fraudulent campaign activity; or violation of applicable third-party policies caused by the User. 35. Compliance With Applicable Law Users must comply with all applicable laws, rules and regulations. The Company may restrict or discontinue an activity where it reasonably determines that continuing the activity may create legal, regulatory, payment-processing, marketplace-policy or security risk. Nothing in these Terms authorises a User to perform an activity that is prohibited by applicable law or by an applicable third-party policy. 36. Payment-Provider Compliance Where payment processing is provided by an external payment service provider, Users must comply with the applicable payment provider's terms and requirements. The Company does not permit the Platform to be used for: fraudulent transactions; unauthorised transactions; money laundering; unlawful transactions; deceptive transactions; transaction manipulation; transactions unrelated to the Company's approved business activity; or any other prohibited activity under applicable payment-provider rules. The Company may suspend payment functionality, accounts or transactions where required by a payment provider, acquiring institution, card network, regulator or law-enforcement authority. 37. Changes to Services The Company may modify, suspend or discontinue Platform features, services or campaign functionality where reasonably necessary for: legal compliance; security; fraud prevention; technical reasons; operational requirements; third-party requirements; or legitimate business reasons. Where legally required, reasonable notice will be provided. 38. Changes to These Terms The Company may update these Terms from time to time. The updated Terms will be published through the Platform with an updated effective date where appropriate. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law. 39. Governing Law These Terms are governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of business or registered office. Nothing in this clause prevents a User from exercising any mandatory statutory right or remedy available under applicable law. 40. Severability If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary. The remaining provisions shall continue in full force and effect. 41. No Waiver Failure by the Company to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future. 42. Entire Agreement These Terms, together with the: Privacy Policy; Refund / Cancellation Policy; Payment Policy; Buyer / Tester Terms; Client Terms; Mediator Terms; Campaign & Product Testing Policy; Consent & Content Usage Policy; and Contact / Support Policy constitute the applicable contractual framework governing use of the Platform. Where a campaign-specific rule conflicts with a general provision, the campaign-specific rule may apply to that campaign to the extent that the rule is lawful and clearly communicated. 43. Grievance Officer The designated Grievance Officer is: Nilofar Sultana Users may raise complaints, concerns or grievances through the contact and support mechanisms provided on the Platform. The Company will address grievances in accordance with applicable law and its published grievance procedures. 44. Company Information Legal Entity: Lyntrix Media Pvt. Ltd. GSTIN: 19AAFCL9829C1Z8 The Company is engaged in marketing and related services. The Company may update its legal, business or contact information through the relevant Platform policy or legal-information page. 45. Acceptance By registering, accessing the Platform, purchasing credits, creating a campaign, participating in a campaign, submitting information or otherwise using the Platform, you confirm that: you have read and understood these Terms; you agree to comply with these Terms; you agree to the applicable Platform policies; you will provide truthful and accurate information; you will comply with applicable laws; you will comply with applicable third-party platform rules; you will not engage in fraudulent or deceptive activity; you will not manipulate reviews or ratings; you will not fabricate orders, testing activity or consumer experiences; and you will not use the Platform to circumvent applicable marketplace, payment-provider or legal requirements. Effective Date: 30 August 2026 Last Updated: 30 August 2026